Effective Date: March 31, 2026

Last Updated: March 31, 2026

Refined by JV ("RefinedByJV," "we," "us," or "our") is a business partnership based in British Columbia, Canada, operating the website www.refinedbyjv.com and any related content, features, tools, products, and services (collectively, the "Services"). The Services are powered by Shopify, which enables us to provide them to you.

 

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

 

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information as described here.

 

We are committed to protecting your personal information in accordance with:

•       The Personal Information Protection and Electronic Documents Act (PIPEDA) — Canada's federal private-sector privacy law;

•       The Personal Information Protection Act (PIPA) — British Columbia's provincial privacy legislation;

•       Canada's Anti-Spam Legislation (CASL) — governing commercial electronic messages sent to Canadian recipients; and

•       Applicable privacy laws in the United States, including the California Consumer Privacy Act (CCPA) where relevant.

When we use the term "personal information," we are referring to information that identifies you or can reasonably be linked to you or another identifiable person. Personal information does not include information that is anonymized or de-identified so that it cannot identify or be reasonably linked to you.

 

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

 

•       Contact details: your name, address, billing address, shipping address, phone number, and email address.

•       Financial information: credit card, debit card, and financial account numbers; payment card information; transaction details; form of payment; payment confirmation; and other payment details. We do not store full credit card numbers — payment data is processed securely through our payment providers.

•       Transaction information: items you view, add to your cart, purchase, return, or exchange, and your past transaction history.

•       Communications with us: information you include when contacting us, for example through a customer support inquiry.

•       Device information: information about your device, browser, or network connection, including your IP address and other unique identifiers.

•       Usage information: information about how and when you interact with or navigate the Services.

2.1 Sources of Personal Information

We may collect personal information from the following sources:

•       Directly from you: when you visit or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information;

•       Automatically through the Services: from your device when you use the Services or visit our website, and through the use of cookies and similar technologies (see Section 9 — Cookies);

•       From our service providers: when we engage them to enable certain technology and when they collect or process your personal information on our behalf; and

•       From our partners or other third parties: including advertising platforms such as Meta (Facebook/Instagram) where you have interacted with our content or advertising.

We collect and use your personal information only for purposes that a reasonable person would consider appropriate, and only with your knowledge and consent (or as otherwise required or permitted by law). Depending on how you interact with the Services, we may use your personal information for the following purposes:

 

•       Provide, tailor, and improve the Services: to perform our contract with you; process your payments; fulfill your orders; send account notifications; process purchases, returns, exchanges, or other transactions; arrange for shipping; facilitate returns and exchanges; and create a customized shopping experience.

•       Marketing and advertising: to send marketing, advertising, and promotional communications by email, text message, or postal mail; and to show you online advertisements on the Services or on other websites. Marketing communications are sent in compliance with CASL (see Section 7).

•       Security and fraud prevention: to detect and investigate potential fraudulent or malicious activity, protect public safety, and secure our Services.

•       Communicating with you: to provide customer support, respond to your inquiries, and maintain our business relationship with you.

•       Legal compliance: to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may disclose your personal information to third parties only in the following circumstances:

 

•       Service providers: with vendors and other third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

•       Business and marketing partners: to provide marketing services and advertising to you, including through Meta platforms. Depending on where you reside, you may have a right to opt out of sharing your information for targeted advertising purposes (see Section 8).

•       With your direction or consent: when you direct, request, or otherwise consent to our disclosure of certain information to third parties.

•       Business transactions: in connection with a merger, sale, or acquisition. We will notify you of any such change and your available choices.

•       Legal requirements: to comply with applicable legal obligations, respond to subpoenas or similar legal requests, and protect or defend the rights of RefinedByJV, our customers, or others.

The Services are hosted by Shopify Inc., which collects and processes personal information about your access to and use of the Services in order to provide and improve those Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

 

To learn more about how Shopify uses your personal information and the rights available to you, visit the Shopify Consumer Privacy Policy at www.shopify.com/legal/privacy, or submit a request through the Shopify Privacy Portal at privacy.shopify.com/en.

6.1 Data Storage

RefinedByJV is based in British Columbia, Canada. Your personal information is primarily stored and processed in Canada through Shopify's infrastructure. However, some of our service providers — including Shopify and Meta — operate servers located in the United States and other countries. By using our Services, you acknowledge and consent to the transfer of your information outside of Canada.

 

We take reasonable contractual and technical steps to ensure that any cross-border transfers of personal information are protected appropriately.

6.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Order information is typically retained for a minimum of seven (7) years in accordance with Canadian tax and accounting requirements.

 

If you unsubscribe from marketing communications, we will remove you from active marketing lists but may retain a record of your email address and unsubscribe request to honor your preference and comply with CASL.

We send commercial electronic messages (CEMs) — including promotional emails, newsletters, and marketing offers — only with your express or implied consent, as required by Canada's Anti-Spam Legislation (CASL).

 

Express consent means you have actively opted in to receive marketing communications from us.

 

Implied consent may apply where you have made a purchase from us within the preceding two (2) years, or have made an inquiry within the preceding six (6) months, in accordance with CASL.

 

Every marketing communication we send will include our name and contact information, and a clear, easy, and free mechanism to unsubscribe from future messages.

 

You may opt out at any time by clicking the unsubscribe link in any of our emails, or by contacting us at hello@refinedbyjv.com. We will process all unsubscribe requests within ten (10) business days, as required by CASL.

 

Opting out of marketing communications will not affect your receipt of non-promotional communications necessary for your orders, such as order confirmations and shipping notifications.

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. We will not discriminate against you for exercising any of these rights.

8.1 Right of Access / Right to Know

You may request access to the personal information we hold about you. We will respond within thirty (30) days of a valid written request.

8.2 Right to Correct

You have the right to request that we correct personal information we hold about you that is inaccurate or incomplete.

8.3 Right to Delete

You may request that we delete personal information we maintain about you, subject to our legal retention obligations.

8.4 Right of Portability

You may have the right to receive a copy of the personal information we hold about you in a structured, commonly used format, and to request that we transfer it to a third party, subject to applicable exceptions.

8.5 Right to Withdraw Consent

You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

8.6 Right to Opt Out of Targeted Advertising

Depending on where you reside, you may have the right to opt out of the processing of your personal information for targeted advertising purposes. You may exercise this right by contacting us at hello@refinedbyjv.com. If you visit our Site with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a request to opt out for the specific device and browser you are using. To learn more, visit https://globalprivacycontrol.org.

8.7 Managing Communication Preferences

You may opt out of marketing communications at any time using the unsubscribe option in our emails. Non-promotional messages such as order confirmations and customer service responses will continue.

8.8 Additional Rights for California Residents (CCPA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" the personal information of individuals under 16 years of age.

8.9 Authorized Agents

You may designate an authorized agent to make privacy rights requests on your behalf. We will require proof of authorization and may verify your identity directly before processing such requests.

8.10 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us in writing at hello@refinedbyjv.com. We may need to verify your identity before processing your request and will respond within thirty (30) days of receiving a complete and valid request.

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors interact with the Site.

 

•       Essential cookies: required for the Site to function. These cannot be disabled.

•       Analytics cookies: used to understand how visitors use the Site.

•       Marketing cookies: used to serve relevant advertising, including through Meta Pixel technology.

 

You can control or disable cookies through your browser settings. For more information, visit www.allaboutcookies.org. To opt out of Meta's use of your data for advertising, visit www.facebook.com/settings?tab=ads.

The Services are not intended to be used by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. In British Columbia, the age of majority is 19 years.

 

If you are the parent or guardian of a child who has provided us with their personal information without your consent, please contact us at hello@refinedbyjv.com and we will delete that information promptly.

 

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" the personal information of individuals under 16 years of age.

The Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy or security of third-party sites, and our inclusion of such links does not imply any endorsement of their content.

 

Information you share on third-party social networking platforms may be viewable by other users of those platforms without limitation as to its use by third parties.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

 

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

If you visit our Site with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a request to opt out of targeted advertising for the specific device and browser you are using. Other than the Global Privacy Control, we do not currently alter our data collection practices in response to other "Do Not Track" signals.

If you have complaints about how we process your personal information, please contact us using the details in Section 15. You may also lodge a complaint with your local data protection or privacy authority:

 

•       Canada (Federal): Office of the Privacy Commissioner of Canada (OPC) — www.priv.gc.ca

•       British Columbia: Office of the Information and Privacy Commissioner for BC (OIPC BC) — www.oipc.bc.ca

•       CASL complaints: Canadian Radio-television and Telecommunications Commission (CRTC) — www.crtc.gc.ca/spam

For any questions about this Privacy Policy or to exercise your privacy rights, please contact us:

 

RefinedByJV

British Columbia, Canada

Email: hello@refinedbyjv.com

Website: www.refinedbyjv.com

This Privacy Policy is governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date and post the revised version on this website. For material changes, we will provide more prominent notice. Your continued use of the Services after any changes constitutes your acceptance of the updated Policy.

 

 

v3.0  |  March 17, 2026  |  Physical address replaced with 'BC, Canada' throughout; guest checkout only confirmed; account info category removed.

v2.0  |  March 17, 2026  |  Merged with Shopify policy: Shopify relationship section, children's data, GPC, portability, authorized agents, third-party links, CASL complaint pathway.

v1.0  |  March 17, 2026  |  Initial release — PIPEDA, BC PIPA, CASL, CCPA framework.